FREQUENTLY ASKED QUESTIONS

Because the capabilities our clients need don't exist in a single off-the-shelf product. When a commercial tool does the job, we use it. When it doesn't, we build it — purpose-built for the specific problem rather than a workaround fitted to someone else's solution.

Our primary stack is Next.js, TypeScript, Supabase, and Tailwind CSS, deployed on Vercel's edge network. For spatial work we use Python, GeoPandas, and H3 for hexagonal grid indexing. For ecommerce we use a headless Shopify architecture via GraphQL. For analytics we integrate PostHog from day one of every build.

No. The same team that designs a platform builds and deploys it. There's no handoff to a third-party developer, no external dependency on another agency or freelancer. This is why we can resolve decisions that take weeks at a traditional agency in hours.

We own and maintain all of our tooling internally. That means every capability we offer is actively developed, improved, and supported — not handed off and left to go stale. Clients benefit from a platform that gets better over time, rather than a one-off build with no ongoing investment behind it.

We integrate PostHog at the start of every build — not retrofitted after launch. This gives you behavioral analytics, session recording, funnel analysis, and feature flags from day one. For spatial platforms we also instrument data pipeline health and query performance.

Yes. We offer retainer-based ongoing support covering maintenance, updates, performance optimization, and feature additions. For platforms that sit on live data pipelines this is especially important — we monitor pipeline health and flag data quality issues proactively.

It starts with a scoping call to understand the problem, the data sources involved, and the expected output. We then define the architecture, agree on deliverables, and build in sprints with regular check-ins. Everything ships to a staging environment before going to production. We don't push untested code to live URLs.

Our design process begins with a business-focused discussion to understand your needs. Once we have a clear direction, we create your design and brand identity systems. If development work is required, that's our next step. We value your feedback throughout this process, ensuring the final product not only looks good but also meets your business objectives.

Our primary focus is on web development, where we craft user-friendly and aesthetically pleasing websites. However, we also offer a range of other design services to complement your digital presence, such as creating brand identity systems such as business cards, and other print assets.

Revisions are based on the terms of our agreement. For clients on a retainer, we offer unlimited revisions. For project-based work, we include two rounds of revisions as standard. Similarly, for commissioned work, we also provide two revision rounds. We value client feedback and strive to deliver designs that meet your expectations.

We offer flexible payment models to suit different client needs. For a retainer, clients prepay for services using credits. For commissioned projects, we provide services free of charge in return for a percentage of revenue. For upfront payment projects, we require a 50% non-refundable deposit, followed by 25% payment on a key milestone, and the remaining 25% on handover. Please note that the transfer of ownership rights is completed once services have been fully paid for within the specified time frame.

A retainer model offers you flexibility and greater control over your project, ideal if your demands fluctuate or if you prefer to have a hands-on approach. Otherwise, our commissioned and upfront payment models are excellent for clients who prefer us to take a more directive role in bringing their vision to life.

With comprehensive workshops, data analysis, conducting surveys with your team or utilizing existing data, we gain a qualitative understanding of your target demographic and psychographics. This in-depth knowledge then guides our design process to create solutions that truly resonate with your audience.

Your involvement throughout the design process is crucial. This includes attending workshops, signing contracts, making timely payments, and providing essential feedback. We may assign 'marketing homework' to deepen our understanding of your business and target audience. Participation in surveys and regular progress meetings is also important. Above all, we value your active communication and transparency. Being open about your needs and expectations helps us deliver a design solution that best serves your business.

A variety of tools are used to manage projects and facilitate communication during the design process. For designing and prototyping, we use Figma; for video explanations and demonstrations, we use Loom. We manage tasks and track project progress using Trello, and for more complex projects requiring advanced issue tracking, we employ Jira. These tools ensure efficient coordination and transparency throughout the project. Don't worry, they are very easy to learn.

We actively keep pace with the latest design trends and technologies by continuously exploring new tools and methodologies. This not only speeds up our workflow but also enables us to stay relevant in a dynamic industry. We believe in continuous learning and evolution to deliver exceptional, modern, and evidence-based design solutions.

At the end of the project, you will receive the finalized design and identity systems as agreed upon. In addition, your website will be deployed on our server or your own. We also provide SEO optimization to improve your website's visibility, and offer market research services to help you better understand your audience. Our goal is to ensure your digital presence is effective, user-friendly, and positioned for success.

We ensure user-friendly and accessible designs by utilizing high-quality, pre-tested components that are designed to work together seamlessly. Beyond design and development, we also provide post-launch support to ensure smooth operation, address any potential issues, and minimize bugs in your software.

We measure the success of our designs through the use of analytics software. This allows us to track user behavior on your website, assess its performance, and make data-driven improvements. We consider this research vital in creating designs that truly meet your users' needs and drive your business objectives.

Should any issues arise with the final design, we are committed to resolving them. If the issue is a result of our work, corrections are made free of charge. Even if additional revisions are required beyond the agreed number, we are happy to review the design until you are completely satisfied. Our goal is your satisfaction and success.

If a project risks exceeding its timeline or budget, we first prioritize transparent communication with you. Should the overruns result from additional client requests, we may charge additional fees. Alternatively, we can discuss adjusting the project's scope to fit within the original timeline and budget. In cases where the project's complexity exceeds initial estimates, we will work with you to reevaluate and agree on an adjusted scope, timeline, or budget. Ultimately, our goal is to deliver a high-quality product while maintaining a productive and fair relationship.

Our studio stands apart through our holistic approach, flexible pricing models, and a strong commitment to understanding our clients' needs. We actively embrace the latest design trends and technologies, ensuring our solutions are modern and efficient. Our emphasis on user experience, backed by data-driven improvements and post-launch support, ensures that our designs truly meet user needs.