FREQUENTLY ASKED QUESTIONS

We use a variety of technologies, including React, Next.js, TypeScript, Python, and Tailwind CSS. For databases, we employ both SQL and No-SQL databases, as well as Firebase for backend services. For e-commerce solutions, we use a headless architecture via Shopify's Graph-QL API, meaning your sites are fully custom and not based on a Shopify template. For content management, we use Sanity's headless CMS. Stripe is our go-to for payment processing, and for deployment and hosting, we use Vercel or AWS.

Absolutely, we can create custom features tailored to your specific needs. Initially, we will search for a suitable third-party solution, and if one does not exist, we are capable of building a unique solution for you.

Yes, your website or app is optimized for both mobile and desktop users. You have the option of creating a Progressive Web App (PWA) for a high-quality, app-like experience on all devices.

Security is a top priority in every project. This involves using trusted frameworks and tools, following best practices in web development, and employing secure backend services.

Yes, third-party APIs or plugins are a great choice as they are cheaper than building your own solution and have been tested in the real world.

Yes, you can have a headless Shopify storefront or you can integrate Stripe for secure and efficient payment processing.

Absolutely. Ongoing support and maintenance services are readily available to ensure your website remains updated, secure, and performing optimally.

Yes, analytics and user tracking can be set up after your project has been built.

A typical project involves initial discussions to understand your needs, followed by design and development, testing, and finally, deployment to the internet. After the site goes live, we also offer ongoing support and maintenance.

Clear communication with clients is a priority to manage changes effectively. Depending on the situation, this may involve adjusting the timeline, scope, or cost of the project. The goal is always to deliver a high-quality product that meets your needs.

Our design process begins with a business-focused discussion to understand your needs. Once we have a clear direction, we create your design and brand identity systems. If development work is required, that's our next step. We value your feedback throughout this process, ensuring the final product not only looks good but also meets your business objectives.

Our primary focus is on web development, where we craft user-friendly and aesthetically pleasing websites. However, we also offer a range of other design services to complement your digital presence, such as creating brand identity systems such as business cards, and other print assets.

Revisions are based on the terms of our agreement. For clients on a retainer, we offer unlimited revisions. For project-based work, we include two rounds of revisions as standard. Similarly, for commissioned work, we also provide two revision rounds. We value client feedback and strive to deliver designs that meet your expectations.

We offer flexible payment models to suit different client needs. For a retainer, clients prepay for services using credits. For commissioned projects, we provide services free of charge in return for a percentage of revenue. For upfront payment projects, we require a 50% non-refundable deposit, followed by 25% payment on a key milestone, and the remaining 25% on handover. Please note that the transfer of ownership rights is completed once services have been fully paid for within the specified time frame.

A retainer model offers you flexibility and greater control over your project, ideal if your demands fluctuate or if you prefer to have a hands-on approach. Otherwise, our commissioned and upfront payment models are excellent for clients who prefer us to take a more directive role in bringing their vision to life.

With comprehensive workshops, data analysis, conducting surveys with your team or utilizing existing data, we gain a qualitative understanding of your target demographic and psychographics. This in-depth knowledge then guides our design process to create solutions that truly resonate with your audience.

Your involvement throughout the design process is crucial. This includes attending workshops, signing contracts, making timely payments, and providing essential feedback. We may assign 'marketing homework' to deepen our understanding of your business and target audience. Participation in surveys and regular progress meetings is also important. Above all, we value your active communication and transparency. Being open about your needs and expectations helps us deliver a design solution that best serves your business.

A variety of tools are used to manage projects and facilitate communication during the design process. For designing and prototyping, we use Figma; for video explanations and demonstrations, we use Loom. We manage tasks and track project progress using Trello, and for more complex projects requiring advanced issue tracking, we employ Jira. These tools ensure efficient coordination and transparency throughout the project. Don't worry, they are very easy to learn.

We actively keep pace with the latest design trends and technologies by continuously exploring new tools and methodologies. This not only speeds up our workflow but also enables us to stay relevant in a dynamic industry. We believe in continuous learning and evolution to deliver exceptional, modern, and evidence-based design solutions.

At the end of the project, you will receive the finalized design and identity systems as agreed upon. In addition, your website will be deployed on our server or your own. We also provide SEO optimization to improve your website's visibility, and offer market research services to help you better understand your audience. Our goal is to ensure your digital presence is effective, user-friendly, and positioned for success.

We ensure user-friendly and accessible designs by utilizing high-quality, pre-tested components that are designed to work together seamlessly. Beyond design and development, we also provide post-launch support to ensure smooth operation, address any potential issues, and minimize bugs in your software.

We measure the success of our designs through the use of analytics software. This allows us to track user behavior on your website, assess its performance, and make data-driven improvements. We consider this research vital in creating designs that truly meet your users' needs and drive your business objectives.

Should any issues arise with the final design, we are committed to resolving them. If the issue is a result of our work, corrections are made free of charge. Even if additional revisions are required beyond the agreed number, we are happy to review the design until you are completely satisfied. Our goal is your satisfaction and success.

If a project risks exceeding its timeline or budget, we first prioritize transparent communication with you. Should the overruns result from additional client requests, we may charge additional fees. Alternatively, we can discuss adjusting the project's scope to fit within the original timeline and budget. In cases where the project's complexity exceeds initial estimates, we will work with you to reevaluate and agree on an adjusted scope, timeline, or budget. Ultimately, our goal is to deliver a high-quality product while maintaining a productive and fair relationship.

Our design house stands apart through our holistic approach, flexible pricing models, and a strong commitment to understanding our clients' needs. We actively embrace the latest design trends and technologies, ensuring our solutions are modern and efficient. Our emphasis on user experience, backed by data-driven improvements and post-launch support, ensures that our designs truly meet user needs.